Frequently Asked Questions

Who is ShortTermHousing.com?

ShortTermHousing.com is an on-demand short term housing (apartments and home rentals) provider powered by Travelers Haven. You can learn more about Short Term Housing on our about page.

What type of rentals does Short Term Housing provide?

ShortTermHousing.com has built partnerships with residential property rental companies and individual landlords all over the country. We offer short term apartment and home rentals with fully customizable options such as different furniture & housewares packages and cable & internet packages – all handled by our in-house rental experts.

How is ShortTermHousing.com different than other corporate housing providers?

We’ve created a streamlined, propriety process to better serve our clients’ housing needs. We have 24/7 dedicated account management, all located at our headquarters in Denver, CO. We do all the heavy lifting with housing logistics including: security deposits, utilities hookups, cable & internet installation, furnishings & housewares – all manages by our team, with flexible payment options for our clients.

What types of clients does ShortTermHousing.com serve?

We started out serving traveling professionals in the healthcare industry over 10 years ago, and have since expanded to cater to any/all corporate housing and relocation needs to include construction (crew lodging), government (offering GSA rates), insurance (providing disaster relief), and telecomm & energy (field services).

What if I want a hotel over an apartment or house?

Our sister company, Hotel Engine, works with over 80,000 hotels – offering extended stay hotels and negotiated rates for group bookings.

Where are ShortTermHousing.com properties located?

We have over 100,000 properties available nationwide, with options in any metro or rural area. Just submit a request for anywhere you are looking to stay and our housing experts will send you options.

What amenities are included in rentals booked through ShortTermHousing.com?

We have options for just about every unique need. Amenities vary depending on where you stay, and can include: swimming pool, fitness room, business centers, meeting rooms and close to parks, shopping centers and restaurants. Just be sure to specify your desired amenities when talking to our housing experts.

Are ShortTermHousing.com rentals pet-friendly? Do I have to pay pet deposits?

We offer pet-friendly property rentals in most locations. There is a small pet fee associated with each pet that will be bundled into your bill.

Is there a minimum length of stay?

Most of our short-term apartment and home rentals require a 30-day minimum stay. If you need a shorter stay, our sister company Hotel Engine can accommodate your needs.

Is there a cost associated with working with Short Term Housing?

ShortTermHousing.com leverages its buying power and relationships to get the most discounted rental rates available, and then we extend those savings to our clients. ShortTermHousing.com is a margin based company and we build that into the payment terms. Ultimately, because we are turn-key full serve, we save our customers significant time and money with every booking.

How do I book my stay?

We have dedicated housing experts to help you find your perfect stay. You can get in touch with us by calling 877-833-6989 or submitting a request here. You can find more information on how it works here.

How soon can I move in?

We can get you in a rental as quick as 3 days. For expedited requests, please give us a call at 877-833-6989.

Do we pay ShortTermHousing.com or the property management company/landlord?

All payments go through Travelers Haven d.b.a. ShortTermHousing.com. We handle rent negotiations, deposits, pet fees, furniture vendor billings, utilities, cable & internet costs, property fees, etc. – all of which are bundled into one centralized invoice.