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Five things you must see when working in Chicago

Five things you must see when working in Chicago

Chicago is our third-largest city and the cultural center of the Midwest. If you’re working in the city and staying in one of our corporate apartments, knowing what to see and do when you’re not working can seriously elevate your stay. We asked our Chicago destination team what they thought the top five things you must see when working in Chicago were to give you some ideas. Here are their suggestions.

Millennium Park

Millennium Park is a center for locals as well as visitors. It is one of the most popular meeting and hangout places when the sun is shining. It is 24.5 acres of urban park located by the Loop. It has concerts, performances, live shows, festivals, dining, the Lurie Garden, the Jay Pritzker Pavilion and of course, Anish Kapoor’s Cloud Gate.

Sometimes it’s just nice to hang out in the park while other times it’s nice to watch a performance, meet friends or have a picnic while watching one of the many performances happening somewhere in the park.

Wrigley Field

No visit to Chicago would be complete without seeing Wrigley Field. Even if you’re not into baseball, the history and cultural significance of this venue makes it worth seeing. Tour Wrigleyville, wander round Friendly Confines and have a bite to eat in one of the many eateries in and around the field. In season, you can catch a game and soak up the atmosphere as the Cubs work their magic on the field.

Food is a big thing at Wrigley Field. It’s more than just hot dogs too. Some of the city’s top chefs rotate through the field offering top quality cuisine to fans and visitors alike.

The Field Museum

The Field Museum is another venue that is as much enjoyed by locals as visitors. Built to house the huge collection compiled for the World’s Columbian Exposition of 1893, this amazing place will take hours to explore fully. With over 350,000 square feet of exhibits spanning millions of years of our history, this is a museum to beat all museums.

From the moment you see Sue, the most complete T-Rex skeleton in the world until you experience a 3D movie, you are going to learn a lot about our history.

Chicago Riverwalk

The Chicago Riverwalk is a way tog et some exercise during your visit while taking in some of the best views of the city. The Chicago Riverwalk follows the Chicago River along its winding path through the city taking in restaurants, bars, parks, places to hang out and enjoy.

There are also boat cruises you can take up and down the river or just spend time in one of the many urban and green spaces along the path.

Willis Tower Skydeck

As long as you don’t mind heights, the Willis Tower Skydeck is a must-see while in Chicago. Set inside what was the Sears Tower, it is 1,454 high and allows public access to the 103rd floor. From there you can see four different states and out to a distance of 50 miles. Time is right, when the weather is clear and you get an unbeatable view of the city.

If you’re brave enough you should try the Ledge. Now famous in its own right, the Ledge is a glass box to the side of the building that provides an all round view, including 1,353 feet down to the ground!

If you’re staying in one of our corporate rentals in Chicago, you now have at least five things to see and do while you’re here. There are hundreds more available but these should give you a start!

The benefits of mixing business with pleasure on your next trip

The benefits of mixing business with pleasure on your next trip

A trend we are increasingly seeing with our corporate housing clients is mixing business trips with pleasure. It makes perfect sense. If you’re having to fly somewhere for a few weeks for work and are staying in a top notch furnished apartment, it’s a no-brainer to extend your stay for a few days or a week for your own pleasure. One flight, one apartment, one expense.

Apparently, 72% of business travelers try to include at least a little leisure with their business travel. We happen to think it’s a great idea. Here are some practical reasons why.

Cheaper travel

Depending on your employer, you are likely to only need to pay for non-work travelers. You will get your flight paid for and the apartment for the period of work. You only need to buy tickets for your family and pay for any extra time you keep the apartment before or after work has finished. That could add up to a considerable saving for a family of four.

Less wasted time traveling

If you get to fly to your destination on company time and on the company dime, you may as well. Traveling takes up valuable vacation time so any time you can save by not doing it on your own time is a real benefit.

Apartment not a hotel

Hotels are fine and all but nothing beats a fully furnished and equipped apartment for a vacation. You get all the comforts of home with none of the drawbacks of a hotel room. Not listening to the elevator or the TV (or worse) from the room next door, no having to eat when the hotel allows it and no lukewarm buffet breakfasts. Instead, you get a fully equipped apartments with everything you need to live how you want to live.

Morale

Having worked away from home a lot before joining the team I can attest to the occasional boredom of being away. If you have a significant other or family, that feeling is compounded by missing them. Having them with you, even if you’re working during the day can make all the difference. Even if they fly out later instead of being there the whole time, having something to look forward to can make a real difference to how you feel while you’re away.

Maximize those vacation days

As well as wasting less time traveling, you can also squeeze a little more out of your vacation days. By already being at your destination, your family being there too, those ten days you have saved up mean the majority of them can be spent enjoying yourself rather than sitting at the airport. Time it right and return on a weekend and you eke even more out of the time you spend on vacation.

Vacation places you wouldn’t normally visit

Sure, not all places you travel to on business are going to be worth vacationing in, but choose carefully and you could end up exploring [places you would never normally visit. As vacation days are limited, we are naturally selective about where we go. If you’re working somewhere different, it is the perfect opportunity to vacation there too.

Check out our furnished short-term rentals, perfect for your next business trip!

How to stay active when traveling on business

How to stay active when traveling on business

Working away from home can take its toll in a number of ways. We lessen the stress with top quality corporate housing but there are things we cannot help with. One thing that can have an impact on your quality of life while working away is exercise. Working, commuting and traveling can all interrupt your usual exercise regimen and get in the way of exercising as you would like.

We asked our resident exercise and nutrition expert to offer some practical tips for staying active while traveling on business. Simple ideas that anyone can try when working away from home. Here is what she said.

Keep moving wherever possible

Traveling to your destination can involve a lot of sitting. However you travel, it will be largely unavoidable while in transit so maximize your moving time when you can. Walk around the airport instead of sitting and reading. Stop regularly if driving and spend a couple of minutes walking around to stretch the muscles and keep awake. It’s a small thing, but can help keep you alert and reduce the tiredness associated with traveling.

Walk instead of driving

If practical, walk to work instead of driving or taking a cab. If you’re somewhere nice, rent a bike instead. You’re not always going to be able to do this but we have hundreds of furnished apartments in downtown locations across the country that you could walk or cycle to work. Walking not only allows you to explore your neighborhood, it wakes you up, gives you time to think and gets those muscles moving.

Explore the area

If you’re anything like me, when you land somewhere, you travel from the apartment to work and back again and not much further. If you’re putting in long days, you’re just going to want to find a restaurants and then go home. If you can, resist the urge and explore a little. Walk around, find new restaurants or eateries and get to see a little of the city you’re in. After all, there’s no point working in a different city if you don’t get to see any of it!

Maintain your routine

One of the toughest things to manage is the change to your routine. Getting up at different times, traveling earlier or later, eating at different times and so on. Wherever possible, try to keep your routine as much as you can. Try to sleep and get up, eat and exercise as close to your normal time as practical. This will help your body maintain its rhythm and will help you stay alert, maintain energy levels and help you get good quality sleep. If you have trouble sleeping, click here to read HMHB’s post on how to sleep better naturally.

See if colleagues can help

If you’re working with others, someone is likely to exercise, go to the gym, go biking, running or whatever. Find someone who exercises and see if you can join them. We all know that having someone to train with adds to the pleasure, helps us push ourselves and make it much more likely that we will exercise. It’s also a great way to get to know someone!

It can be difficult to build exercise into your day when everything has changed but it is definitely worth it if you can. Not all of these tips are going to be viable in all situations but hopefully one or two of them will help! If you need furnished short-term housing for your business travels, click here.

Broadway shows to watch while in New York this April

Broadway shows to watch while in New York this April

There is a lot to see and do while in New York but Broadway has to be up there with the best of them. If you’re working in the Big Apple for a while, taking in a show is a fantastic way to enjoy some entertainment, while away an evening and make the most of your time in the city.

We have dozens of corporate apartments within a short distance of Broadway so there is no excuse. If you like to take in a show and are working in New York this April, here are just a few of the shows you could see.

Bandstand

Bandstand is a new arrival on Broadway and has received huge critical acclaim. It’s a musical about WW2 veterans coming back from the war and wanting to start a band to break into Hollywood. The music is awesome, choreography is excellent and the show is stylish and very entertaining.

Hamilton

Hamilton is about Alexander Hamilton, a Caribbean immigrant who came to America in 1772. He educated himself, played a role in the American revolutionary war and became aide to George Washington. He also founded the New York Post. With a hip hop soundtrack, great acting and a fantastic atmosphere, this is a very successful show that has won a Pulitzer Price and 11 Tony Awards. It is showing at the Richard Rodgers Theatre.

Disney’s Frozen: The Broadway Musical

Disney’s Frozen: The Broadway Musical is many parent’s guilty secret and you will see many unaccompanied adults in the audience. This is the live version of the best-selling animated movie of all time. The story is loosely based on Hans Christian Anderson’s fairytale The Snow Queen and follows two sisters trying to survive without parents. One has a secret power, she can create ice and snow with her hands. The story is well known and the performance superb. It is showing at St James Theater.

The Iceman Cometh

The Iceman Cometh is not for the faint of heart but is an awesome show if you like storytelling. It stars Denzel Washington as one of a number of down and outs living on the edge of society and drinking in Harry hope’s Saloon in 1912. The play is dark in places and explores lots of subjects that we often prefer to ignore. Nevertheless, the play is superb, as is Washington. It is currently showing at the Bernard B Jacobs Theater.

School of Rock – The Musical

School of Rock – The Musical is an Andrew Lloyd-Webber spectacular based on the movie. Wannabe rocker Dewey Finn is kicking his heels after being kicked out of his band. He is behind on his rent and desperate, so when the opportunity arises to pretend to be a music teacher, he takes it. The rest is typical musical fare with energetic songs, lots of smart kids and a signature Lloyd-Webber soundtrack. Currently showing at the Winter Garden Theater.

Springsteen on Broadway

Springsteen on Broadway is something different. It’s The Boss at his entertaining best covering his entire life and career and including most of his major hits. He apparently deliberately chose a smaller venue to keep things up close and personal. The result is an intimate show that explores his life, influences and hits. Well worth checking out if you like rock music. It is showing at the Walter Kerr Theatre.

If you’re working in New York city, there is no excuse not to explore and make the most of your stay. Broadway is just one way to do that and one of these six shows are well worth seeing. All work and no play and all that!

Top five attractions to visit while working in Atlanta, GA

Top five attractions to visit while working in Atlanta, GA

Atlanta, Georgia is a very popular destination with our corporate housing clients. It’s a city full of commerce and business opportunities and has a large military presence too. It is a lively city with a fascinating character and real Southern charm. If you’re staying in one of our furnished rentals for a while and are looking for something to do, here are what we think are the top five attractions to visit while working in Atlanta.

Georgia Aquarium

Georgia Aquarium is rated #1 in Trip Advisor and many Atlanta tourist websites as being the top attraction to visit in the city. It is the world’s largest aquarium and is home to over 100,000 different sea creatures. It has huge tanks, a tunnel and even offers the opportunity to dive with sharks if you are SCUBA qualified.

The aquarium gets very busy in the holidays but there is enough room for everyone. The shows are well worth checking out too.

Atlanta History Center

The Atlanta History Center in the Buckhead neighborhood is well worth a visit. Spread over 33 acres, this center includes a stately home, miles of trails, acres of lovely gardens and exhibitions. The Museum is full of exhibits covering the entire span of our history from Native American through the various wars to present day.

Other highlights include Swan house, the Swan Woods Trail, the farm and Margaret Mitchell House where she wrote Gone With The Wind.

Martin Luther King Jr. National Historic Site

The Martin Luther King Jr. National Historic Site celebrates one of the world’s most famous civil rights leaders. The site includes the home where Martin Luther King Jr. was born and raised, the church where he was a pastor and the King Center that showcases many exhibits of his life and work. Finally, you can visit Martin Luther King Jr’s grave.

There are guided tours of the site which are well worth taking. They are informative and take only 30 minutes but pack a huge amount of information into that time.

The Fox Theatre

The Fox Theatre is a performance venue but also one of Atlanta’s most significant landmarks. Modeled after the Karnak Temple Complex in Luxor and the Alhambra in Granada, the architecture is unique and is as fascinating as its history. Guided tours are held three days a week and are well worth checking out for the view of backstage and Mighty Mo’ alone.

The Fox Theatre is a working theater so also holds regular performances which are reasonably priced and of a good quality.

Atlanta Botanical Garden

Atlanta Botanical Garden is 30 acres of loveliness in Piedmont Park. Set in midtown, the park and garden are a lovely place to enjoy the sunshine and wind down after a long day. The gardens feature the Lou Glenn Children’s Garden, the Edible Garden, the Tropical Rotunda, Fuqua Orchid Center and the park in general.

It is best to visit here in the spring or summer as not much blooms in winter. Admission is a little pricey but is well worth it if you’re into flowers and orchids.

The five best beaches in Florida

The five best beaches in Florida

Working in Florida anytime soon? Staying in one of our corporate rentals by the beach and want to know which is best? Florida is a popular destination with our clients as the cities and state as a whole as a vibrant and varied business environment. If you’re working in Florida and want to know which beach is best, we got you covered.

You may have to work during the day but the evenings and weekends provider the perfect excuse to soak up the sun, swim in the ocean, enjoy some watersports or just people watch. Whatever you want to do on the beach, here are the five best beaches on which to do it.

Key West

Key West is located off the Florida coast. It requires you take a boat to get there but is well worth the effort. Fort Zachary Taylor State Park alone is worth the trip but there are also bars, restaurants ands biking trails to enjoy to break up the trip. Fort Zachary Taylor State Park has two miles of lovely beach and calm, tropical water. You can sit and enjoy the sand or rent a glass-bottom boat or snorkel set and explore the crystal clear water.

South Beach

South Beach in Miami is one of the most famous beaches in the world. Full man-made, the beach runs for miles past some of the loveliest art deco hotels and buildings. The beach gets busy during holiday season but there is enough space for everyone and you can soon find a spot to set your towel and enjoy the sunshine. The sea is clear and warm considering it is the Atlantic Ocean and there is a lot to see and do while you’re here.

Bored of the beach? Walk along the coastline and enjoy some of the best restaurants and nightlife in Miami. This is one of the hottest spots in the city and a prime playground for winding down after a long day at work.

Delray Beach

Delray Beach is a city as well as a beach and is well worth a trip. Located a few miles north of Miami, past Fort Lauderdale, Delray Beach is a nice change of pace from South Beach. While it calls itself a city, it is more a small town and has a real charm about it. With two miles of golden beach along a calm piece of coastline, it is a very family friendly place to enjoy the sunshine.

Atlantic Avenue runs along the coast and is full of restaurants, bars, boutiques and things to see.

Clearwater Beach

Clearwater Beach is on the other side of Florida, west of Tampa. The Gulf Coast provides an amazing place to enjoy an afternoon or weekend by the ocean. The beach is widely regarded as one of the best in the country and for good reason. It is clean, has miles of golden sand, is well served by amenities and is a very friendly place to hang out.

There are usually games of beach volleyball going on somewhere, fishing boats to charter, dolphin watching and other entertainments too.

Naples Beach

Naples Beach by the lovely city of Naples is also on the Gulf Coast. This is a laid back beach with miles and miles of soft sand and lovely coastline. From Naples Pier down to Delnor-Wiggins Pass State Park, there is space to spread out and relax. There is food and drink available up and down the beach and kayaks and snorkels to rent should you wish. Otherwise, this beach is ideal to just sit back, relax and enjoy the beautiful surroundings.

Five activities to enjoy in Las Vegas that don’t involve a casino

Five activities to enjoy in Las Vegas that don’t involve a casino

There’s so much more to Las Vegas than casinos and not everyone goes to Las Vegas to gamble. Some go to work and to enjoy some of the other highlights of this amazing city. The city is one of our busiest with our corporate rentals enjoying some of the highest occupancy in the entire country. If you’re there to work and don’t want to lose days in casinos, there is a whole lot more to see and do.

We asked our travel team for five activities to enjoy in Las Vegas that don’t involve a casino. Here is what they came up with.

Fremont Street

Fremont Street is in the heart of downtown Las Vegas and is known as ‘Glitter Gulch’ because of the lighting and shiny things in store windows. It is a pedestrianized area full of stores, live performances, lights, a zipline and more. There are often live shows or performances going on as well as dozens of places to eat and drink, stores to shop and marvels to just walk by and admire.

Neon Museum

The Neon Museum, locally known as the Neon Boneyard, is where the lights of Las Vegas retire to. The museum began as a collection of old neon signs but has gown into a full museum spread over 2 acres. It includes over 200 signs, a restoration studio, gallery and more. You have to sign up for a guided tour to visit the Neon Museum but it is well worth checking out.

See a show

Las Vegas is almost as famous for its shows as for its casinos. There are usually A-listers of some kind performing in the city either as residencies or tours. Otherwise, there are hundreds of shows from burlesque to the Blue Man Group and all are worth seeing. Many perform within the huge hotel complexes while others have shows in other venues.

CSI: The Experience

CSI: The Experience follows the theme of the TV shows by providing a crime scene and asking you to solve the mystery using proven techniques. There are three murders, 15 CSI lab stations, 15 suspects and 3 different killers and it is your job to use science to find the culprits. It is situated within MGM Grand and is a great way to spend a couple of hours.

Hoover Dam Tour

The Hoover Dam is only a few miles outside of the city and is well worth a look. One of our greatest feats of engineering, the dam has a long and illustrious history. The tour takes you into the heart of the dam and walks you through its construction, engineering, science and all the details you never knew about one of our most famous landmarks.

Richard Petty Driving Experience

The Richard Petty Driving Experience takes place at the Las Vegas Speedway and if you’re into cars, this is a must-see. Sit beside a professional race driver as you are taken around the track at over 140 mph. If you’re feeling up to it you can drive too! The experience is short at only 8 minutes at a time but you feel every single second. Different packages are available including ride-along, free practice or The Rookie. Each delivers high octane fun that you won’t forget in a hurry.

If you find yourself working in Las Vegas, you don’t have to spend every waking hour gambling. The city has so much more to offer and is more than happy to fill all of those moments with a huge range of activities and things to see and do!

Celebrate springtime in San Diego with these five attractions

Celebrate springtime in San Diego with these five attractions

If you’re working in San Diego in the next couple of months, it’s a good time to be here. While we may not get the harsh winters like other parts of the country, spring is still something to celebrate. Outdoor living becomes a thing again, the city comes to life and the festivals and activities San Diego is famous for begin in earnest.

By mid to late April, the rain has gone, flowers are blooming and the skies are clear. Spring is when most attractions open their doors for the season, when the beach becomes a great place to spent time again and when spring break brings life and energy back to the area.

Here are five top attractions to visit while you’re working in San Diego this spring.

Balboa Park

Balboa Park is the city’s most popular park. It is also the busiest but there is enough space and things to do for everyone. The park is home to acres of green and pleasant land, water features, walking trails, biking trails and a whole lot more. The park also has 15 museums, restaurants, art spaces, cultural organizations and usually some kind of performance going on. It is also home to San Diego Zoo which is reason enough to visit on its own.

The beach

San Diego County has over 70 miles of coastline, much of it golden sand. Some areas are rocky and more dramatic, like those around La Jolla, but there are miles and miles of sandy beaches to see an evening or weekend when you’re not working. Popular beaches in San Diego include Mission Beach, Ocean Beach and Pacific Beach.

The beaches do begin to get busier during spring break but the rest of the time are fairly quiet until summer. The weather is just right too, not too hot, not too cold and usually clear skies.

The SEAL Tour

The SEAL Tour isn’t actually about seals. It is an amphibious vehicle that first takes you on a brief city tour and then drives into the water at the harbor for a tour of the water. It is a good way to see a little of the city and to get a unique viewpoint from the water. The tour is very popular with tourists and gets very busy during summer so spring is the ideal time to try it.

The Flower Fields of Carlsbad

The Flower Fields of Carlsbad is north of San Diego at Carlsbad Ranch. Open March 1 through May 13, the flower fields is exactly what it says it is. Fields full of blooming flowers that you can walk through and enjoy. There are 50 acres of fields to see as well as other attractions, a nursery and a number of flower-based festivals held throughout the year.

The Sicilian Festival

If you love food and Italian culture, the annual Sicilian Festival is held in San Diego’s Little Italy every spring. It celebrates Italian life, food, music, dress and more. There is usually entertainment laid on, things for the kids to see and do, rides, performances and lots of opportunities  to enjoy some of the rich heritage and cuisine of Italy.

Working in San Diego doesn’t have to be all work and no play this spring. It is the time when the city comes alive and when California is at its best. Now at least you have five things you can try while you’re here!

How to Harmoniously Live in Shared Corporate Housing

How to Harmoniously Live in Shared Corporate Housing

While much of temporary housing is for solo travelers, bookings for shared corporate housing are also a common request. Whether it’s for relocation, extended training, or something else, there are opportunities to save when booking in bulk. But how can several colleagues or even strangers live together in harmony for a month or more at a time?

Here are a few coping and organizational strategies you can use to live comfortably with your new roommates.

Designate your own space.

Having somewhere private to escape to is essential in any social environment. You may be the most extroverted person in the world, but if you don’t have somewhere just for you, you will quickly feel trapped. Each person should have their own room and ideally their own bathroom. Common areas are then places to hang out voluntarily.

Set up a schedule.

Planning a bathroom or cooking schedule may seem a little over the top, but for shared corporate housing, a little organization can go a long way. In an ideal world, all temporary housing would have individual bathrooms for tenants, but that isn’t always possible. Slating shower times so everyone gets an equal turn can prevent unnecessary clashes later. The same goes for any cooking and cleaning duties you need to divvy up.

Manage pooled money.

Depending on how your organization manages expenses, you should understand how you will pay for split bills and costs in advance to avoid future misunderstandings. Everyone should know the set budget and other restrictions, including what expenses are and aren’t included. This means you should determine a plan for covering out-of-pocket expenses. Nothing riles people up more than talking about money!

Play together.

Your time in corporate housing shouldn’t be all about work. Sure, you need to do what you’re there for, but you also need to relax and unwind. Going out together to catch a movie, get drinks, have dinner, or another social activity will help the group bond and relax the dynamic. Understand that not everyone will want to go out every night and may just want some alone time occasionally.

Brush up on conflict resolution.

Even if you’re staying in shared corporate housing with your work buddies, there will be conflict or misunderstandings at some point. You’re all away from home and will be spending more time than usual together. This can lead to tension, so bear that in mind and manage yourself and your colleagues as much as possible.

If something flares up, back away. If you fall out, retreat to your corners and cool down. Once emotions have calmed, it will be much easier to return to normal and continue living with your colleagues.

Five Airlines with the Best Customer Service

Five Airlines with the Best Customer Service

With airlines being in the news for all the wrong reasons lately, we thought it might be nice to focus on the positives. If you often fly on business, it’s good to know which airlines offer the best customer service.

You may not be able to book your own flight, but if you can, you should consider these five airlines. According to a recent travel report by the American Customer Satisfaction Index (ACSI), these are the highest ranking commercial airlines in the U.S. based on passenger feedback.

JetBlue

Low-cost carrier JetBlue has managed to balance its affordable airfare while bumping up its passenger satisfaction. The company boasts free snacks and drinks, in-flight movies, and high-speed internet on every flight. All of this contributes to its award-winning customer service. It is a tough balance to strike with keeping costs low, but according to customer interviews, JetBlue gets it right.

JetBlue serves more than 100 destinations throughout the U.S. with direct and non-direct flights. So chances are they can accommodate you for your next business trip.

Southwest

Like JetBlue, Southwest offers both economical prices without making passengers feel too much like cattle. In fact, Southwest has maintained its second spot for customer satisfaction from last year. Its range of destinations, free checked bags policy, comfortable cabin space, and no change fees keep the airline up there with the best.

Southwest runs flights to more than 90 destinations throughout the U.S., Mexico, and the Caribbean, with more than 3,800 flights a day.

Alaska Airlines

Alaska Airlines regularly receives positive feedback for its service, automated notifications, ease of booking, and lack of delays. After its acquisition announcement of Virgin America and introduction of new routes over the past year, Alaska Airlines now flies to many destinations across the country, from Florida to Anchorage and beyond.

The airline also increased its score in customer satisfaction, so you can expect a top-notch effort to win over your customer loyalty.

American Airlines

American Airlines placed fourth in 2017; however, it gained a significant boost in its customer satisfaction score from last year. The airline recently launched a “basic economy” ticket tier to help it compete with low-cost airlines. Many of its positive reviews are due to its wide range of destinations, reasonable prices, and the professional and courteous staff.

American Airlines has also invested an estimated $20 billion in new aircraft over the past four years. This, along with the updated in-flight entertainment and food, makes it a competitive option for top-value flights.

Delta Air Lines

Delta Air Lines tied with American Airlines for its customer satisfaction score, and for many of the same reasons. New customer satisfaction efforts include a new “basic economy” option, adding back meals to longer flights, and announcing a more generous policy to reward volunteers on overbooked flights. Delta hit its highest ACSI score in 2017.

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