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Five Airlines with the Best Customer Service

Five Airlines with the Best Customer Service

With airlines being in the news for all the wrong reasons lately, we thought it might be nice to focus on the positives. If you often fly on business, it’s good to know which airlines offer the best customer service.

You may not be able to book your own flight, but if you can, you should consider these five airlines. According to a recent travel report by the American Customer Satisfaction Index (ACSI), these are the highest ranking commercial airlines in the U.S. based on passenger feedback.


Low-cost carrier JetBlue has managed to balance its affordable airfare while bumping up its passenger satisfaction. The company boasts free snacks and drinks, in-flight movies, and high-speed internet on every flight. All of this contributes to its award-winning customer service. It is a tough balance to strike with keeping costs low, but according to customer interviews, JetBlue gets it right.

JetBlue serves more than 100 destinations throughout the U.S. with direct and non-direct flights. So chances are they can accommodate you for your next business trip.


Like JetBlue, Southwest offers both economical prices without making passengers feel too much like cattle. In fact, Southwest has maintained its second spot for customer satisfaction from last year. Its range of destinations, free checked bags policy, comfortable cabin space, and no change fees keep the airline up there with the best.

Southwest runs flights to more than 90 destinations throughout the U.S., Mexico, and the Caribbean, with more than 3,800 flights a day.

Alaska Airlines

Alaska Airlines regularly receives positive feedback for its service, automated notifications, ease of booking, and lack of delays. After its acquisition announcement of Virgin America and introduction of new routes over the past year, Alaska Airlines now flies to many destinations across the country, from Florida to Anchorage and beyond.

The airline also increased its score in customer satisfaction, so you can expect a top-notch effort to win over your customer loyalty.

American Airlines

American Airlines placed fourth in 2017; however, it gained a significant boost in its customer satisfaction score from last year. The airline recently launched a “basic economy” ticket tier to help it compete with low-cost airlines. Many of its positive reviews are due to its wide range of destinations, reasonable prices, and the professional and courteous staff.

American Airlines has also invested an estimated $20 billion in new aircraft over the past four years. This, along with the updated in-flight entertainment and food, makes it a competitive option for top-value flights.

Delta Air Lines

Delta Air Lines tied with American Airlines for its customer satisfaction score, and for many of the same reasons. New customer satisfaction efforts include a new “basic economy” option, adding back meals to longer flights, and announcing a more generous policy to reward volunteers on overbooked flights. Delta hit its highest ACSI score in 2017.

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